City Manager and leadership team
City Manager Information
Customer Service Policy Statement
Each City of Elgin employee will provide professional, courteous, and timely responses to the service and information needs of the public and, to the best of their ability, work to remedy citizen concerns. Employees will work with colleagues in a manner premised upon respect, dignity, understanding, and cooperation so each may fulfill their responsibilities effectively.
To provide responsive, high quality, and efficient municipal services in order to preserve and enhance the community's quality of life.
About the City Manager
Hired in 1995, Richard G. Kozal was a municipal attorney who worked with the city of Elgin's legal department for 14 years. In 2009, he was appointed to Assistant City Manager and also served as Chief Operating Officer. In 2016, Mr. Kozal was appointed to City Manger. He holds a bachelor degree from Lake Forest College, a law degree from Loyola University of Chicago and a master's degree in public administration from Northern Illinois University.
About the Assistant City Manager
Laura Valdez has worked at the City of Elgin since 2012, and brings four years of previous experience working in education and local government settings. She began as an intern in Elgin’s human resources department and city manager’s office, where she played a lead role in managing the implementation of Elgin’s 311 Contact Center in 2014. Valdez co-developed the City’s dual-language 311 mobile app and continues to work with departments and community agencies in enhancing citizen access to city information and public services. She is a member of the City’s budget team and oversees the Strategic Plan Advisory Commission who helped craft Elgin’s 2018-2022 Strategic Principles and Priorities. Valdez will continue her role as point person for many local agencies and nonprofits to help align resources to achieve collective goals. Valdez obtained a master’s degree in public administration and a bachelor’s degree in English and secondary education.